Terms & Conditions for Delivery, Postage & Packing:
We accept orders from and dispatch goods throughout the UK and internationally.
We offer free delivery on all UK orders over £30 net, (before VAT is added).
All UK orders below £30, including orders where the net total is under £30 after a discount has been applied, will be charged at £6.80 inclusive of VAT, for delivery.
For shipments to international addresses (outside the UK), packaging and delivery charges are determined by the weight of your order. Our postal charges will be shown at checkout. The customer is responsible for compliance with all import regulations and full payment of any import duty in their country.
International shipments are sent via FedEx.
The customer takes full liability for any parcels returned to us due to unpaid customs charges. Original shipping charges, return shipment costs, customs charges and any handling fees will all be deducted from any refund due.
We aim to dispatch your order within two working days (subject to availability). Processing and delivery times may increase during the lead up to Public Holidays, especially prior to the Christmas holidays.
Within the UK goods are sent via Parcelforce service. If you are not at home when a delivery is attempted please follow the instructions on the card left by the courier to rearrange delivery.
NB: Parcelforce UK does not deliver to standalone unstaffed Euro Boxes or standard PO Box addresses in the UK. Parcelforce policy is to deliver items directly to a physical business or residential address, or to an approved Royal Mail customer service point/depot.
It is important to notify us of any special delivery instructions when an order is placed. Instructions received after shipping is arranged cannot be implemented. If preferred, please provide an alternative delivery address where someone will be available during the day to receive and sign for the parcel.
The goods will be the responsibility of the customer from the time of delivery. Ownership of the goods will only pass to you on delivery, provided we have received full payment.
If the customer has not cancelled their order in accordance with our delivery/returns terms & conditions and the delivery is refused by the receiver with parcel (s) returned to Aqua Oleum Limited, any duties, taxes, postage, or customs charges will be deducted from any refund issued.
Terms & Conditions for Returns:
You may return your order at any time up to 14 days after receiving the goods by notifying us by email to: info@aqua-oleum.co.uk
All goods must be returned, unopened, unused and in their original packaging and in saleable condition, at your expense. Please note that if you fail to take reasonable care of the goods we may not be able to accept their return or issue a refund. Otherwise, we will refund the full purchase price to the card you originally used for the purchase, excluding the delivery charges for sending the goods to you, where applicable.
We recommend using recorded delivery as we cannot be responsible for returns that fail to reach us.
Customer refunds will be issued within 7 days of receipt of your item(s). Please note that it may take several days before refunds show in your account – depending on customers bank policy and processing time for refunds over which Aqua Oleum Limited have no control.
Goods returned by you because of a genuine defect will be refunded in full, including the cost incurred by you in returning the goods to us.
Goods returned that are not the result of an error on our part or not deemed to have a genuine defect will be refunded, excluding the delivery charge for sending the goods to you and also the return cost incurred by you in returning the goods to us.
Terms & Conditions for Cancellation:
If the customer wishes to cancel their order please email info@aqua-oleum.co.uk or telephone 01453 885908. This must be done before the order is packed or dispatched. If the order has already been dispatched the customer still wishes to return the goods for refund, the customer will be responsible for any postage costs incurred.
By exercising your right to cancel you are required to return the goods to Aqua Oleum Limited, if you fail to return the goods, Aqua Oleum Limited reserve the right to retrieve the goods from you and deduct any costs incurred by us.
These Terms & Conditions do not affect your statutory rights as a customer.
Delivery
Aqua Oleum Limited will not be held liable for any loss caused by you incorrectly entering your address into the website or, if following notification by a courier, you fail to collect a parcel within the courier’s time frame.
Incorrect Address Details & Returned Goods: If an order is returned to us due to incorrect or incomplete address details provided by the customer at the time of purchase, we will contact you to arrange redelivery.
Redelivery Costs: Any additional postage or courier charges for resending the order will be the responsibility of the customer.
Refunds: If you choose to cancel instead of redelivery, we will refund the cost of the goods only, excluding the original delivery charge.
Timeframe: Returned items will be held for 14 days from the date we notify you. If no response is received within this period, the order will be cancelled and refunded (minus delivery costs).
Aqua Oleum Limited will not be liable for goods that are left in a safe place or with a neighbour.
Aqua Oleum Limited will not be liable for any loss or damage suffered by you, through reasonable or unavoidable delay in delivery.