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Terms & Conditions

Using the Website

This website is owned and operated by Aqua Oleum Limited. Purchases from this website are purchases from us.

By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.

Please ensure that any information you provide to us is accurate and current.
Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.

We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.

We may suspend or terminate access to the website without notice.

Aqua Oleum Limited reserves the right to end promotions before the advertised closing date.

Buying from the Website

You will receive an order acknowledgment by email, with details of the delivery address entered and the products you have ordered. Please check this acknowledgement as we are not liable for errors you make when ordering through our website.

Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.

Prices on our website are quoted in British Pounds sterling and are inclusive of VAT.

Aqua Oleum Limited reserve the right to change our prices and country of origin of our essential oils at any time.

We use Sage Pay for secure credit and debit card payments. Your credit or debit card details are not stored on the Aqua Oleum website.

We won’t dispatch your order until we receive full cleared payment.

Privacy Policy

In order to process you order we will collect your name, delivery address, billing address, email address and telephone number. This information is saved with your order only, unless you opt to be added to our mailing list.

We use our mailing list to occasionally update you with information about our products and services as well as any promotional offers we feel may be of interest.

We do not share our mailing list or your personal details with anyone, except if required to do so by law. We will never sell, distribute or lease your personal information to third parties.


We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.

We do not limit in any way our liability for:
a) death or personal injury caused by our negligence;
b) under section 2(3) of the Consumer Protection Act 1987;
c) for fraud or fraudulent misrepresentation; or
d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

If you do not comply with these conditions, we will hold you responsible if we suffer any loss as a result.


We are not permitted under legislation to offer medical or therapeutic advice. If in doubt please consult a qualified aromatherapy practitioner.

Aqua Oleum cannot accept any legal liability for customers suffering adverse reactions due to individual sensitization or allergy issues. Please refer to our Safety & Storage guidelines on the website under our 'Aromatherapy' section and always read our guidelines on our cartons and labels.

Aqua Oleum Limited reserves the right to change any of the terms & conditions at any time without notice.